LEADERSHIP WORKSHOPS
THE FIRST STEP TO GREAT LEADERSHIP - CREATING A COMPELLING VISION
Do you have a clear, succinct and energizing Vision? If you could exploit your strengths and overcome your weaknesses better than your competitors, what would it mean to your future?
Find out how in this interactive and dynamic program.
The workshop focuses on:
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How to create a compelling Vision that INSPIRES
How to create a compelling Vision that INSPIRES•Questions you need to answer before you move your business/organization forward to the next level
Questions you need to answer before you move your business/organization forward to the next level•Six key elements to effectively communicate your Vision
Six key elements to effectively communicate your Vision•Why creating a POWERFUL Vision is not enough
Why creating a POWERFUL Vision is not enough•How to get synergy or focus on the right RESULTS
How to get synergy or focus on the right RESULTS•14 conditions that can derail your business/organization
14 conditions that can derail your business/organization•The simple exercise that can TRANSFORM your business/organization
The simple exercise that can TRANSFORM your business/organizationTHE REAL LEADERSHIP CHALLENGE – GETTING & MAINTAINING PEAK PERFORMANCE
Are you realizing your potential? How about the other people on your team?
Learn simple and powerful ways that you can take your leadership to the next level.
The workshop focuses on:
•The Formula For Success – what they never taught you in school
The Formula For Success – what they never taught you in school•A simple 7 step process to reach all of your business (and personal) goals
A simple 7 step process to reach all of your business (and personal) goals•How you can learn more effectively and teach others for maximum results
How you can learn more effectively and teach others for maximum resultsHOW TO OUTPERFORM & OUTLAST THE COMPETITION – EMBRACING CHANGE & THRIVING
Change or die. Today, the spoils and riches go to those people and organizations that can constantly adapt to new and better ways of doing things. Whether it’s embracing technology, responding to competition, penetrating new markets or finding better ways to serve customers; the winners have discovered the secrets of getting RESULTS.
The workshop focuses on:
•How to exploit change for maximum growth
How to exploit change for maximum growth•The 4 reasons why people resist change and how to overcome them
The 4 reasons why people resist change and how to overcome them•5 strategies for business/organizational change
5 strategies for business/organizational changeCUSTOMER LOYALTY WORKSHOPS
INCREASE SUSTAINED PROFITABILITY
What is a loyal customer worth to your business?
Do you have a Loyal Customer Base?
The workshop focuses on:
•CUSTOMER SATISFACTION versus CUSTOMER LOYALTY
CUSTOMER SATISFACTION versus CUSTOMER LOYALTY•Your PERCEIVED VALUE as defined by customers
Your PERCEIVED VALUE as defined by customers•Why would your business/organization want loyal customers?
Why would your business/organization want loyal customers?•What is a loyal customer worth to your business/organization?
What is a loyal customer worth to your business/organization?•A Customer Loyalty Strategy
A Customer Loyalty StrategyKEY MEASUREMENTS FOR BUILDING A LOYAL CUSTOMER BASE
How do you measure Customer Loyalty?
The workshop focuses on:
•How does your business/organization measure CUSTOMER LOYALTY?
How does your business/organization measure CUSTOMER LOYALTY?•Why is it important to know your LOYALTY FACTOR SCORE?
Why is it important to know your LOYALTY FACTOR SCORE?•What is your LOYALTY FACTOR SCORE?
What is your LOYALTY FACTOR SCORE?•Why is it important to know your EMPLOYEE LOYALTY SCORE?
Why is it important to know your EMPLOYEE LOYALTY SCORE?•What is your EMPLOYEE LOYALTY SCORE
What is your EMPLOYEE LOYALTY SCORETHE POWER OF CUSTOMER LOYALTY – POINTS OF CONNECTION
How do your Customers really feel about your organization?
What are you doing to build a loyal Customer base?
The workshop focuses on:
•Why should you look each POINT OF CONNECTION a customer has
Why should you look each POINT OF CONNECTION a customer has with your business/organization?•What is an effective POINT OF CONNECTION DELIVERY SYSTEM?
What is an effective POINT OF CONNECTION DELIVERY SYSTEM?•Why should you listen to the VOICE OF YOUR CUSTOMER?
Why should you listen to the VOICE OF YOUR CUSTOMER?•Why should you develop a POINT OF CONNECTION EVALUATION?
Why should you develop a POINT OF CONNECTION EVALUATION?•Why are CUSTOMER COMPLAINTS critical to your business/organization?
Why are CUSTOMER COMPLAINTS critical to your business/organization?A-plus Consulting, Inc.
"The REAL Total Deal"
YOU are our customer; therefore, we work for YOU!
So, if interested in a particular workshop, please email us and put the title of the workshop in subject line. We will contact you when seats become available!
